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Case Study

Leading process change & enhancements (staffing)

Results at a Glance

  • Selected experienced business professional from out network
  • Filled client’s requirement within 2 weeks

Focus Areas

  • Business transformation
  • Process improvement
  • Customer experience

Business Challenge

Change is difficult, especially in the world of global finance. Our large investment bank client required a highly specialised business change programme manager to lead process change and enhancement, while expanding the bank's client service delivery remit.

Our Solution

The business professional met the client’s need and now manages the client delivery programme for the bank’s platinum clients, overseeing and supporting more than 300 active key change requests. Our professional plays a critical role, impacting and optimising processes and systems through direct and regular interaction with client representatives.