Building a Large Scale KYC Refresh and Remediation Programme (Services)

Focus Areas

Build capacity plan, modelling and organisational structure to remediate ~60k customers across all workstreams and risk ratings
Create training and accreditation process to onboard 275 Consultants including Senior Management team
Support the Bank with policy, procedure and process changes to significantly reduce end-to-end case timings
Implement infrastructure and MI that enables robust reporting both internally and externally to the Regulator

Results at a Glance

275 Consultants onboarded, trained and accredited virtually
105% vs targeted case completion resulting in 45k cases completed
5k cases prioritised and completed to meet regulatory deadlines
66% reduction in combined processing timings across Personal and Corporate entities

Executive Summary

Aston Carter Consulting has partnered with a global Tier 1 Bank to support them in building a large scale KYC refresh and remediation programme of ~60k customers.

Results Summary

Aston Carter Consulting worked with our Client over a number of months to design the most appropriate solution that met all of their requirements. As we partnered closely with our Client, we jointly signed off the scope of work and deliverables and together moved to execution. The project is on-track to be successfully delivered as per the agreed roadmap in the coming months.