AI and Automation: Redefining Administrative Roles

Janelle Leyva, MBA (JL) and Christel Mendez (CM) are Aston Carter experts who lead teams dedicated to helping administrative professionals find work and advance in their careers.

In this Q&A, they share insights on how AI and automation are transforming the role of administrative professionals, enabling them to focus on more strategic activities such as supporting company-wide planning and managing critical projects.

In what ways are administrative professionals supporting business strategy and company goals?

JL: Administrative professionals serve as the backbone of their organisations, playing a pivotal role in cultivating a positive and collaborative work environment. Often acting as the first point of contact for customers and clients, they significantly influence the company's reputation and, in turn, its bottom line. Additionally, with the advent of tools and technologies that streamline their day-to-day responsibilities, these professionals are reclaiming valuable time. This shift has led to a growing trend of administrative professionals taking on more strategic responsibilities, such as participating in company-wide planning efforts and managing critical projects.

CM: Administrative professionals ensure seamless operations, foster communication across departments and support leadership in executing initiatives. Their organisational skills, attention to detail, and ability to anticipate needs contribute to efficient workflows and informed decision-making. Through their daily interactions and support, they help build a positive, inclusive workplace culture and reinforce company values.

What skills are essential for administrative professionals today?

JL: With the growing reliance on advanced systems and software, it is crucial for these professionals to be proficient in using a variety of technological tools. Strong organisational skills are also indispensable, as administrative professionals often juggle multiple responsibilities and tasks simultaneously. Additionally, adaptability has become increasingly important in the face of constant changes within the workplace, enabling professionals to quickly adjust to evolving company needs and environments.

CM: Administrative professionals today need a mix of hard and soft skills to thrive. On the hard skills side, strong technical proficiency — tools like Excel, calendar management systems and project management platforms is essential. For soft skills, being organised, adaptable and a clear communicator really makes someone stand out. Being proactive and able to juggle many priorities makes a significant difference, too.

This article, “AI and Automation: Redefining Administrative Roles,” was originally published on LinkedIn.