Having confirmed their funding for the next phase of a major client relationship management programme, this international banking group approached Aston Carter for assistance with sourcing high-quality business analyst contractors who would be committed to both the programme and the business long-term.
Operating for more than 160 years, this leading international banking group has more than 1,200 branches, offices and outlets in 71 countries, with a global workforce of over 84,000. They combine global capabilities with deep local knowledge to provide innovative products and services to meet the needs of their customers and clients.
The business was in the process of building up their Client Relationship Management Programme, which was expected to be completed over the next three years. With significant funding committed to the programme, they needed to establish a high-performing team to ensure the programme delivered results on time, thereby ensuring ongoing commitment from the executive leadership team.
Due to the fixed time scale of the programme, the business sought to hire skilled contractors for a 12-month fixed term period, with the potential for permanent opportunities based on their performance. Whilst this suited the needs of the programme, there was significant turnover in the team, with people leaving for other opportunities both externally and internally with other business projects.
Aston Carter had previously placed a member of the programme team, who had subsequently left unexpectedly and needed to be replaced. Due to the quick response of Aston Carter in replacing the candidate and their strong understanding of the business and the programme pain points, they were to source additional business analyst requirements for the programme.
Aston Carter took the time to sit down with the hiring manager and their team to understand their business, strategy, team challenges and plans for the coming year. These meetings continued to take place over several weeks as both Aston Carter and the business established exactly what skills and experience they were looking for.
Having built a strong rapport with the hiring manager and the programme team, the business was confident in Aston Carter’s ability to deliver high-quality, committed candidates.
This detailed analysis of the business and their requirements allowed Aston Carter to be very targeted in the type of candidate they sourced. Utilising their existing candidate networks, Aston Carter proceeded to target those individuals who not only had the requisite skills, but were also willing to undertake a fixed-term contract and would be committed to the assignment, programme and business for the full duration.
By taking the time at the beginning of the process to understand the business and the needs of the programme, Aston Carter efficiently placed two high-quality business analyst candidates, ensuring there were no significant loss of time in the programme.
Aston Carter then maintained regular contact with both the candidates and the programme team to confirm that the candidates were performing as expected and that any issues were addressed early, preventing any risk to the programme deliverables and positioning Aston Carter to provide additional support for future requirements.
Following the initial placements a requirement for a training & change manager arose, and although the requirement was also released to two other agencies specialising in training & change, Aston Carter’s deep insight into the business allowed them to present a candidate who met all the needs of both the role and the culture of the team and business.
The Client Relationship Management programme is now back on track. Aston Carter continues to provide exclusive support to the hiring manager and their team, whilst also developing new relationships in other areas of the business, with managers who prefer to work with an agency that takes the time to understand their business, culture and future needs.