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COMPLISH CELERATE HIEVE
In business, you can’t accomplish ambitious goals without help. Succeeding in a high-pressure environment depends on working with talented people. Aston Carter can help you access high-calibre business professionals to extend your in-house capabilities.
We place highly skilled talent for small, medium and large organisations. Our recruitment services include:
As president of Aston Carter, Stuart Ferguson focuses on reinvigorating a strong team culture, staying at the forefront of marketplace trends and steering investments in infrastructure and professional development.
A Navy veteran, Stuart began his civilian career with Aerotek, Aston Carter’s sister company, as a technical recruiter in 1996. He held various sales and operational roles, including 10 years as a director of business operations in field offices, the heart of Aerotek’s operations. A strong believer in building a legacy, Stuart helped promote 13 people into director roles.
Aston Carter’s diversity, equity and inclusion initiatives are a core priority for Stuart. He strives to support access and opportunity for diverse talent and strengthen an inclusive workplace culture.
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Our client is an established utilities provider with over 170 years of experience, supplying natural gas to more than 1.2 million customers in the District of Columbia, Maryland and Virginia. With a customer base of this size, a robust and efficient call center is critical to support and address customer inquiries, including beginning and ending of service. If unable to provide quality customer service, they not only faced losing customers, but also millions in fines and penalties.
Our client began using a new business process outsourcing (BPO) provider, but soon realized they were not set up to quickly hire, onboard and train the number of customer service representatives needed to support their large customer base. This, combined with supply chain issues that made it difficult for our client to acquire the equipment they needed for their mostly remote workers, led to a severe staffing shortage. As a result, hold times soared to over four hours in some cases. An influx of complaints soon followed, directed toward our client’s social media channels and the Maryland State Public Service Commission. This regulatory body opened an investigation based on customer complaints and issued our client a penalty of $1.1 million. To avoid further penalties, they were asked to meet certain benchmarks for customer satisfaction, including decreasing customer wait times to 30 seconds.
Our client came to Aston Carter for assistance in optimizing the onboarding and training process for their customer service representatives to reach benchmarks, improve customer relations and avoid future fines. We previously worked with this client in a staffing capacity and based on their level of trust in us, felt confident evolving our partnership further into managed solutions capacity to meet their needs.
From delivering exceptional customer experiences to mitigating risk, we know how important it is to honor the promises you’ve made to your customers. Our workforce solutions are designed to help financial services organizations respond to cyclical market demands, regulatory changes, mergers and acquisitions, and technology transformation initiatives.
As more companies look to outsource operational functions, professional services firms need increasingly specialized talent meet service level agreements, quickly and efficiently. We provide talent to support outsourced service providers, including customer support, corporate services and business technology implementation organizations.
Government bodies and higher education institutions have been tasked to maximize their budgets and move projects forward to help shape brighter futures for the communities and citizens they serve. From finding specialized personnel to deploying and managing full on-site teams, we offer flexible workforce solutions aligned to meet your agency, contract and talent needs.
Whether you’re looking to build a local team with niche expertise or assemble a high-volume team spanning disparate geographic regions, we’re ready to support you.
With more than 200 offices across North America, our national footprint enables us to source, build and scale teams quickly, while our local presence enables us to understand market conditions and maintain relationships with candidates in more specific locales.
With more than 355,000 cleared personnel in our network, we’re confident we can align the right professionals with your contract needs, during the bidding process or to execute specific contract work.
We partner with various workforce programs, academic institutions and community organizations to proactively expand our candidate network to include professionals with various levels of experience, certifications and clearances — up to the Top-Secret level.
Leveraging data and our knowledge of the industry and market conditions, our dedicated Government Solutions account executives can provide consultative guidance around hiring best practices to attract the talent you need with the skills you seek.
By providing recommendations on competitive pay ranges and identifying opportunities to train and upskill candidates, we can help expand the pool of available talent, increase job interest and ultimately drive more applications.
Whether working directly with an agency or partnering with an industry-leading consultant or integrator, we’re able to provide contract and fulfillment support through a spectrum of customized workforce solutions designed to meet contract needs. Having specialized recruiting teams across the country also enables us to simultaneously respond to multiple contracts across different states and agencies needing various skill sets — making no contract too large to support.
As changes within your contracts occur, our ability to facilitate transition management enables us to ensure continuity of projects, work and people. From logistics management to rebadging, we’re able to drive retention, capture institutional knowledge and help limit interruptions.
We’re committed to providing talent that not only has the skills you seek but has completed the necessary requirements to begin work. We can customize a compliance program that includes background checks, drug testing, comprehensive skills testing, onboarding documentation and clearance verification to ensure your key personnel are prepared for the job Day 1.
We go the extra mile to assure employees are productive from Day 1, whether through providing an introduction to your company’s culture, policies and procedures, or coordinating across multiple locations. Our tailored approach is designed to help our employees successfully onboard and quickly adapt to your unique environment. And when an employee’s engagement is over, we can take responsibility for recapturing assets, transferring knowledge, obtaining feedback or performing exit references.
As team needs evolve and grow in scale — and sometimes expand to new locales — they can become complex and costly to coordinate. By handling asset acquisition, provisioning and tracking for your required workplace equipment, we can help save you time and money. Depending on your project needs, we can provide the necessary hardware and technical support for assets and leverage our expansive footprint to procure workspace for our teams.
With actionable insights, your business can make more informed decisions. Our robust reporting enables you to monitor your budget and resources — while maintaining visibility of our performance toward deliverables. Customized to your needs, we can deliver insights and analysis around a range of critical business metrics, from attrition/retention trends, time-to-fill ratios and purchase order tracking/forecasting, and resource performance criteria outlined in a statement of work (SOW).
We understand the importance of a structured performance management program. We'll work with you to define the team's key performance indicators (KPIs) and optimize team productivity through coaching, skill development, increased visibility and formal reviews. Our management team will also conduct quarterly and annual business reviews to ensure our overall performance as an organization is exceeding your expectations.
The vast healthcare industry requires specialized talent and industry expertise, especially during times of transition or expansion. Aston Carter offers deep experience providing professionals and delivery options across the spectrum of healthcare operations, from revenue cycle and patient access to accounting and customer support. With deep experience supporting healthcare payers, providers and research facilities across North America, we can help you hire and onboard niche and high-volume talent quickly and within custom compliance requirements.
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