Fort Collins, CO, US
Contract to Hire
$19.00 - $22.00 /Hour
The duties of a Credit and Collections Specialist include:
collection calls and/or correspondence in a fast paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform month end close duties timely.
Perform other assigned tasks and duties necessary to support the Accounts Receivable department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships.
Weekly and monthly reporting to direct manager
Monthly delinquency notices
Processing monthly credit memos and the appropriate reporting
High volume phone calls/emails to assigned delinquent customers
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Monthly AR review meetings with Finance and Sales
Provide excellent & considerate customer service
Internal and external customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.