Sales Support Associate in Loveland, CO at Aston Carter

Posted: 11/8/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Loveland, CO
  • Posting ID:
  • Pay Rate

Job Summary

Sales Support

Job Description:
  • Support Sales team
  • Complete phone, email and voicemail quote requests, and send them to the customer and/or territory manager
  • Help coordinate demo equipment & trade show orders
  • Assist with requests on pricing, shipping, availability questions, terms and stock information.
  • Process orders
  • Enter customer feedback into database(s).
  • Review all terms and conditions requirements and negotiate with various Hach/ELE International internal departments to determine solution to satisfy customers' business requirements.
  • Handle incoming calls from external and internal customers (End Users, Distributors, Technical Support, Finance, Operations, etc.).
  • Assist in resolving customer complaints, problems and warranty claims.
  • Initiate no charge orders, returns, credits, replacement orders, and billings.
  • Run sales queries (data mining) for field sales associates.

  • High School diploma or equivalent required, Bachelor's Degree preferred
  • Bilingual in Spanish (verbal & written fluency)
  • 3+ years customer service experience.
  • SalesForce.com experience a plus
  • Oracle experience a plus
  • Advanced order entry knowledge and customer support
  • Advanced knowledge of customer support processes (i.e., pricing, products, returns, etc.).
  • Ability to resolve customer complaints/problems and provide follow up to customers and Manager.
  • Must have the ability to make sound customer related decisions and respond quickly to the needs of the customer.
  • In depth knowledge of Microsoft Office products
  • Contract review experience a plus

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Contact Information

Haley Harriman