Patient Enrollment Specialist in Morgantown, WV at Aston Carter

Posted: 12/2/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Posting ID:
  • Pay Rate

Job Summary

*Customer Service Position with Aerotek (partner division of Aston Carter)

Our client is currently looking for a Patient Enrollment Specialist to aid their REMS (Risk Evaluation & Mitigation Strategies) program, which is FDA regulated.

Specific years of customer service experience preferred is three, however, we are open to someone with less experience if they are a quick learner. Previous Healthcare/Pharmaceutical experience is a plus.

Shift: 8AM EST-8PM EST Monday-Friday (rotating shift)

Job Description:

* Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple programs, as applicable.
* Provide consistent customer service support to all stakeholders for the assigned program(s).
* Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
* Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
* Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
* Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls.
* Escalate potential problems or issues that require management's immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
* Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Contact Information

Matthew Nee