Customer Resource Associate in Chandler, AZ at Aston Carter

Posted: 12/2/2019

Job Snapshot

  • Employee Type:
  • Location:
    Chandler, AZ
  • Posting ID:
  • Pay Rate
    $12.00 - $16.00/Hour

Job Summary

These 40 GTW openings are for the CRC in Chandler! These are open because they recently split their call center into sales and service. Their recruiters are too preoccupied with hiring for the sales team that they are behind on the 12/16 class and need our help!

With appropriate knowledge of the Company's services and processes, a Customer Service Associate works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Associate receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.

* Successfully complete training to become knowledgeable about the waste services industry and processes, services and policies.

* Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.

* Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues.

* Return all internal and external calls, emails and faxes in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as possible.

* Receive and review individual performance metric reports and action plan with manager to understand individual performance.

* Enter service data into computer for billing and scheduling purposes.

* Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution.

* Perform other job-related duties as required.

These are not "cookie - cutter" customer service reps. Their is no script they follow or escalation team. They need to be able to think through the issue and provide solutions during the first call all while providing excellent customer service. They will be taking 75 - 100 inbound calls per day

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Contact Information

Garrett Vizcarra