AR Coordinator in Mission Viejo, CA at Aston Carter

Posted: 12/2/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Posting ID:
  • Pay Rate
    $20.00 - $25.00/Hour

Job Summary

Accounts Receivable Specialist

* Responsible for a Big Box account, complete ownership of collections, problem solving invoicing issues, identifying root cause of issues and proposing a solution. Understanding of the pricing increases, sales discounts and rebate programs. Understand how to resolve disputes on the Big Box's websites and know when to escalate and how to utilize the internal network.
* Identifying delinquent customer accounts from close analysis of the system reports and by conducting calls to collect payment;
* Reconciling accounts and maintaining detailed backup for open item, attaching back-up to SAP.;
* Working closely with customer service and sales teams to research and resolve payment deductions;
* Distributing invoices, credit notes, and proof of delivery copies to customers through the use of accounting software and by working closely with the POD Coordinator;
* Building and maintaining strong customer relationships with external customers when responding to accounts receivable telephone queries.
* Conducting calls and/or sending correspondence to customers as necessary to ensure accounts are regularly updated.

Conducts collection and follow up calls and maintains the system log and documents calls by: (25%)

* Investigating delinquent accounts;
* Projecting a professional image of the company when conducting collection calls;
* Notifying the department manager of collection problems to ensure additional measures are implemented to reduce company risk.
* Documenting all calls and action taken in accounting software system.
* Understand how and where to go to problems solve pricing, quantity and other discrepancies, submitting credit request through the credit tool.
* Creating relationships with customer service, claims, Information system , pricing and VMI group in order to understand each department's role in the business and in turn be able to problem solve and identify root causes that can be brought to the attention of the Credit Supervisor.

Partners with the sales and customer service teams to resolve customer issues by: (20%)

* Developing relationships with the Sales staff and leveraging these relationships to address deductions and getting credit request processed in a more detailed and timely basis.
* Identifying reasons for deductions, contacting the appropriate team, and providing backup and follow up for a resolution; and
* Ensuring timely resolution of customer issues and queries to minimize the credit risk and maintain strong customer relations.

Reporting (10%)
* Identify deductions for the accrual process and enter them on deductions spreadsheet with accuracy.
* Adhoc reporting as necessary to get point across in communicating with customers , sales or accounting department

Work with Rebate Programs Group (10%)
* Identifying currently rebate programs, understanding the details, end and start dates, reasoning for programs and ensuring credit requests are approved and processed to clear deductions from the account.

Decision Making:
The AR Specialist determines the status of delinquent accounts and initiates collection action by contacting each account, documenting payment commitment and following up if payment is not received. The incumbent communicates to the manager when he/she is unable to obtain payment commitment and researches disputed balances by contacting the customer for back-up explanation of deduction, sales and/or customer service team member to assist with a resolution.
The AR Specialist is required to act independently and have a high level of professionalism essential for interaction with customers, cross functional teams, and management. Attention to detail, accurate record keeping, and timely communication is imperative to reducing the Company's risk exposure.
Scope of Position:
The AR Specialist spends the majority of his/ her time reconciling customer accounts through research of payment deductions and working closely with the sales and customer service teams to resolve any issues. Expectations are for the incumbent to achieve expected collection and reconciliation results through daily customer contact requiring excellent interpersonal skills, good written and oral communication skills, attention to detail, and excellent ability to perform under pressure.

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Contact Information

Trinatee Castro